All to often a contractor, homeowner, manufacturer or re seller will contact our company to assess and define the reason a problem of polymeric haze exists on a paver application. All of em want to know what happened, why and who is responsible. This becomes challenging as the installer including DIY homeowners claim it was a bad product and for some reason the manufacturer and or re seller is expected to accept the burden. This gets really old. Now with this pre-determined attitude a barrier has been established without rhyme or reason, that even with my information and expertise may not be undone. This also gets old.
Chemical and organic binders in polymeric sands are easy to understand, as well the graded sand each contain. Activating polymeric sands are also a basic discipline to master. Did your contractor know the difference between the two and how each applies, consolidates and activates ? Did your contractor understand the variables involved including air and substrate temperatures, dew point/ humidity, sunlight or shade, wind speeds or the type of joint/paver being filled.
Buying a bag of stuff, putting it down and watering it in does not constitute due diligence to the discipline needed to achieve a proper application which is the installers burden to provide. Even reading the directions twice means nothing when using a product such as polymeric sand, no matter the manufacturer or re seller. So please drop the “it’s someone else’s fault” pitch, I am not buying it.
So what now? After I gather enough information I can tell you exactly what happened and why, then explaining your options including the possible re actions both good and bad. The stumbling point now becomes your acceptability of possible consequences in poly haze removals.
While I understand poly haze is upsetting, it simply “is what it is” to me when entering the scene afterwards. I wish not give fault to any parties involved yet it is generally an installer error.